30-day returns
We want you to be happy with your SiteDesk.
If you change your mind, you can return your SiteDesk within 30 days of delivery.
To receive a full refund under our 30-day returns policy, the item should be returned in its original condition, with all parts and accessories included and, where reasonably possible, in its original packaging.
You may inspect the product as you would reasonably be able to in a shop. If the product has been used or handled beyond what is necessary to inspect it and this reduces its value, we may make an appropriate deduction from the refund.
This 30-day returns policy is in addition to your statutory rights.
How to return an item
Email us at:
returns@toolcrew.co.uk
Please include:
Your name
Your order number
The reason for the return
We will then send you the return instructions.
Return postage
For change-of-mind returns, you are responsible for the cost of returning the item to us.
We recommend using a tracked service and keeping proof of postage until your return has been processed.
If the item is faulty, damaged on arrival, or we have sent you the wrong item, please contact us before returning it so that we can arrange the appropriate return method.
Faulty, damaged or incorrect items
If your SiteDesk arrives damaged, is faulty, or you receive the wrong item, please contact us as soon as reasonably possible at:
returns@toolcrew.co.uk
Please include your order number and, where possible, photographs showing the problem.
We will work with you to resolve the issue. Depending on the circumstances and your legal rights, this may include a repair, replacement or refund.
Nothing in this returns policy affects your statutory rights under UK consumer law.
Refunds
Once we receive your returned item, we will inspect it and process any refund due.
Approved refunds will be made to the original payment method.
We will process refunds within the applicable legal timescales. Once processed, your bank or payment provider may take additional working days to credit the money to your account.
Where applicable, refunds for cancelled online orders will also include the standard delivery charge originally paid. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable beyond the cost of our standard delivery service.
Using your SiteDesk before returning it
You may inspect your SiteDesk to establish its nature, characteristics and functioning.
However, if you use it beyond what is reasonably necessary to inspect it – for example, using it extensively on site – and this reduces its value, we may make an appropriate deduction from your refund.
This does not affect your rights if the SiteDesk is faulty.
Questions
For any questions about a return, email:
returns@toolcrew.co.uk