Last updated: 19 August 2026
Toolcrew LTD respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect when you visit or make a purchase from our website, how we use it, who we may share it with, and your rights under UK data protection law.
1. Who we are
This website is operated by Toolcrew LTD.
Website: toolcrew.co.uk
For questions about this Privacy Policy or how we handle your personal information, please contact:
Email: privacy@toolcrew.co.uk
For the purposes of UK data protection law, Toolcrew LTD is the data controller for personal information that we determine how and why to process.
2. Information we collect
When you use our website, create an account, contact us or place an order, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Telephone number, if provided
- Account information
- Details of products you order
- Order and transaction information
- Communications you send to us
- IP address
- Browser and device information
- Information necessary for fraud prevention and website security
We only collect information that is reasonably necessary to operate our website, process orders, provide customer service and meet our legal obligations.
3. How we use your information
We may use your personal information to:
- Process and fulfil your orders
- Take and manage payments
- Arrange delivery of your order
- Provide order confirmations and updates
- Manage returns, refunds and customer enquiries
- Create and manage customer accounts
- Prevent and investigate fraud or misuse of our website
- Maintain the security and operation of our website
- Maintain appropriate business and accounting records
- Comply with legal, regulatory and tax obligations
- Establish, exercise or defend legal claims
Where required by law, we process personal information on an appropriate lawful basis, including performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.
4. Payments
Payments made through our website are processed using WooPayments and its underlying payment infrastructure.
Payment providers may process information such as your name, billing information, transaction information and payment details in order to process payments, prevent fraud and comply with their own legal obligations.
Toolcrew LTD does not need to directly store your full payment card details in order to process normal card payments through WooPayments.
Depending on the payment method selected, additional payment providers or digital wallet services may also process your information.
5. Delivery
When you place an order requiring delivery, we may provide the information necessary to deliver your order to the relevant postal or courier service.
This will normally include information such as your:
- Name
- Delivery address
- Contact information where required for delivery
- Relevant order or delivery information
We only provide information reasonably necessary for fulfilling and delivering your order.
6. Customer accounts
You may be able to create an account on our website.
If you create an account, we store information necessary to provide and administer that account, together with relevant order information.
You are responsible for keeping your account credentials secure.
You may also be able to purchase from us using guest checkout without creating an account.
7. Cookies
Our website uses cookies and similar technologies that are necessary for the website and online shop to function.
For example, cookies may be used to:
- Remember the contents of your shopping basket
- Maintain checkout and login sessions
- Remember certain website preferences
- Help protect the website against fraud and abuse
Where cookies or similar technologies require consent under applicable law, we will request consent before using them.
Our use of cookies may change as we add or change services on the website. Where necessary, this Privacy Policy and our cookie information will be updated accordingly.
8. Who we share information with
We do not sell your personal information.
We may share information where necessary with organisations that help us operate our business, including:
- Payment processors
- Banks and financial service providers
- Delivery and courier companies
- Website hosting and ecommerce service providers
- IT, security and fraud-prevention providers
- Professional advisers such as accountants
- Government bodies, regulators, courts or law-enforcement authorities where legally required
These organisations may act as processors on our behalf or, in some circumstances, as separate data controllers.
9. International transfers
Some service providers used to operate our website or process payments may process personal information outside the United Kingdom.
Where UK data protection law requires safeguards for an international transfer, we expect the relevant transfer mechanism or other lawful safeguard to be used.
10. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements.
Our website is currently configured to retain:
- Inactive customer accounts: 24 months
- Pending orders: 30 days
- Failed orders: 30 days
- Cancelled orders: up to 7 years
- Refunded and completed order information may be retained for the period necessary to satisfy accounting, tax, contractual and legal requirements
Some information may therefore be retained for up to 7 years, or longer where we have a specific legal reason to retain it.
11. Your rights
Under UK data protection law, depending on the circumstances, you may have the right to:
- Ask for access to the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how your information is used
- Object to certain processing
- Request transfer of certain information
- Withdraw consent where processing is based on consent
These rights are not absolute. For example, we may need to retain certain transaction information to comply with tax, accounting or other legal obligations.
To exercise your rights, contact: privacy@toolcrew.co.uk
We may need to verify your identity before dealing with a request.
12. Complaints
If you have concerns about how Toolcrew LTD handles your personal information, please contact us first at: privacy@toolcrew.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
13. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based service can guarantee absolute security.
14. Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, suppliers or legal obligations change.
The latest version will always be published on this page, together with the date it was last updated.