These Terms & Conditions apply to purchases made from Toolcrew through our website.
Last updated: August 2026
1. About us
Toolcrew sells SiteDesk products through toolcrew.co.uk.
For questions about an order, please contact us using the contact details provided on our website.
2. These terms
By placing an order with us, you agree to these Terms & Conditions. Please read them before placing your order.
Nothing in these terms affects your statutory rights under UK consumer law.
3. Products
We take reasonable care to ensure that product descriptions, photographs and specifications are accurate. Images are for illustration and minor differences in appearance may occur.
SiteDesk contains strong magnets and is intended to be used in accordance with the product information and any safety guidance supplied with it.
4. Prices and payment
Prices shown on our website are in pounds sterling (GBP) and will show any applicable taxes as required.
The total amount payable, including any delivery charge, will be shown before you complete checkout.
Payment must be authorised before an order is accepted. Payments are processed through the payment methods offered at checkout.
5. Orders and our contract with you
Submitting an order does not by itself mean that we have accepted it. We may send an acknowledgement confirming that we have received your order.
Our contract with you is formed when we accept your order, normally when we confirm that the order is being processed or dispatched.
We may refuse or cancel an order where, for example, a product is unavailable, there is an obvious pricing or description error, payment cannot be authorised, or we reasonably suspect fraud. If we cancel an order after taking payment, we will refund the amount due.
6. Delivery
We will deliver to the address supplied when the order is placed. Available delivery options and charges will be shown during checkout.
Any delivery dates or times given are estimates unless we expressly agree otherwise. Your statutory rights relating to delivery are not affected.
Please check the delivery address carefully before completing your order.
7. Cancellations, returns and refunds
We offer a 30-day returns policy for change-of-mind returns, subject to the conditions set out in our Returns policy.
Our Returns policy explains how to cancel or return an order, return postage, refunds, and what to do if an item is faulty, damaged or incorrect.
Our voluntary 30-day returns policy is in addition to, and does not replace, your statutory rights.
For full details, please see the Returns page on our website or contact returns@toolcrew.co.uk.
8. Faulty, damaged or incorrect products
If a product is faulty, damaged on arrival or is not what you ordered, please contact us as soon as reasonably possible.
Depending on the circumstances and your legal rights, the appropriate remedy may include repair, replacement, price reduction or refund.
Nothing in these terms limits your rights under applicable UK consumer law.
9. Using SiteDesk
You are responsible for using SiteDesk appropriately and following any instructions or safety information supplied with the product.
Because SiteDesk uses strong magnets, you should consider the suitability of the surface and keep the magnets away from items that may be adversely affected by strong magnetic fields.
We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and your statutory consumer rights.
10. Personal information
We use personal information supplied to us to process orders, take payment, arrange delivery, provide customer service and operate our business.
Further information about how personal information is handled is provided in our Privacy Policy.
11. Events outside our reasonable control
We will not be responsible for delay or failure to perform our obligations where this is caused by circumstances outside our reasonable control. If such an event materially affects your order, we will contact you and take reasonable steps to minimise the effect.
12. Changes to these terms
We may update these Terms & Conditions from time to time. The terms that apply to your purchase are those in force when your order is placed.
13. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights to bring proceedings in the courts applicable where you live.
14. Contact
If you have a question about these Terms & Conditions or an order, please contact us through the contact details shown on toolcrew.co.uk.
For returns enquiries, email: returns@toolcrew.co.uk