30 day returns
We want you to be happy with your SiteDesk.
If you change your mind, you can return it within 30 days of delivery.
The item must be unused, in new condition, and returned with the original packaging.
How to return an item
Email us at:
Please include:
Your order number
Your name
The reason for the return
We will then send you the return instructions.
Return postage
The customer is responsible for the return postage unless the item is faulty or we have sent the wrong item.
We recommend using a tracked service, as we cannot refund items that do not arrive back with us.
Faulty or damaged items
If your SiteDesk arrives damaged or faulty, contact us within 7 days of delivery.
Send us a photo of the issue and your order number, and we will sort it out.
Depending on the issue, we may offer a replacement, repair, or refund.
Refunds
Once we receive the returned item, we will check it and process the refund.
Refunds are sent back to the original payment method.
Please allow a few working days for the payment provider to process it.
Used on site
SiteDesk is designed for site use, but returned items must not be used, damaged, modified and with no missing parts, unless the return is due to a fault.
Questions
For any return questions, email: